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Stakeholder engagement is key to our strategy

Our strategy targets our six key stakeholder groups: Occupiers, Customers, Colleagues, Communities, Partners and Investors. 

These stakeholder groups represent our value chain which is where we can most directly affect change and create positive impacts for our business and communities. 

Occupiers

We aim to generate sustainable long-term growth for our investors. We ensure a resilient capital structure, maintaining our investment grade credit rating. 

Customers

We create vibrant destinations through continually evolving the mix of brands and experiences through placemaking and events that appeal to a broad range of customers. 

Colleagues

We promote a high performance, high engagement, inclusive culture where colleagues can realise their full potential. 

Communities

We create better places for our communities through improved infrastructure and public realm, sustainable buildings, exemplary placemaking, events and local employment. 

Communities

Investors

We aim to generate sustainable long-term growth for our investors. We ensure a resilient capital structure, maintaining our investment grade credit rating. 

Partners

We create partnerships with our JV and debt investors, suppliers, local authorities and communities based on a collaboration where each partner benefits.

Industry Engagement and Research

We engage extensively with industry organisations and our peers on sustainability and other key issues, including research and innovation in the sector.

Industry Leadership Roles

In 2021 we hold the following industry positions:

  • Chairmanship of the Better Buildings Partnership 

  • Chairmanship of the EPRA Sustainability Committee 

  • Chairmanship of the BPF Sustainability Committee 

  • Membership of the Green Construction Board and GCB Steering Group 

  • Membership of the Investment Property Forum ESG Working Group 

Through these positions we have contributed to the following during 2020:

  • Development of the BBP Climate Commitment and Net Zero Carbon Pathway Framework

  • Establishment of the Nabers UK Operational Performance Rating System 

  • BBP Real Estate Environment Benchmarks

  • Ensuring widening industry access to the EPRA Sustainability Best Practice Reporting Standards Database

  • Consultation responses on key sustainability policies including the EU Sustainable Finance Taxonomy and IFRS Consultation Paper on Sustainable Reporting and UK Government Streamlining.

Contributing Valuable Research

We continue to play a leading role in the sector through collaboration with our peers, industry organisations and by publicly sharing our experiences, work and data.