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Sustainability

We seek to create a value for all our stakeholders, connect our 
communities and deliver a positive impact for generations to come.

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Our ESG strategy

ESG strategy

We are committed to being a sustainable business and ensuring the highest standards of operational performance and corporate governance.

We strive to enhance the ESG impact of our landmark destinations, including committing to reaching net zero for Scope 1 and 2 emissions by 2030.


Our ESG strategy ensures we take actions to create exceptional, sustainable destinations. We have a clear ESG framework which forms the foundation of our actions, which has been further enhanced through the output of our Double Materiality Assessment.

Sustainability Stakeholder image

Our stakeholders play a critical role in our ESG strategy and active engagement is key to understanding their requirements and explaining our strategy.

The Group-wide ESG strategy provides clarity and ambition, while our individual teams are empowered to apply their local expertise to enhance its delivery. This approach ensures that we maximise the vibrancy, relevancy, resilience and positive impact of our destinations to occupiers, customers and their local communities.

How we deliver

How we deliver

Our plans align with the United Nations Sustainable Development Goals (‘SDGs’) and support a framework to deliver on our strategy.

This separates our material areas into the three pillars of ESG. We align our ESG strategy with the SDGs because they give us a clear, global framework for doing what we believe is right for our business, our communities and the planet.

Connected, Ambitious and Respectful, guiding us as we create destinations that are inclusive, future-focused and genuinely supportive of the people who use them every day.

Our ESG framework

Our ESG strategy is informed by input from our Board, senior management team and external stakeholders, and focuses on issues material to the Group.
We have developed our ESG framework to act as the foundation of our ESG efforts, with wider opportunities acted on, as they arise through the delivery of our goals and targets across the year.


Our long term vision is to ensure we continue to optimise our assets to thrive in a low carbon, city-based economy. Innovation, optimisation and behavioural change will all be key in underpinning our future ESG efforts, and we will evolve our ESG framework, as necessary, to ensure we achieve this vision.

our esg framework

In numbers

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- 18 %

2025 carbon
emissions vs 2024
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£ 9.6 m

Social value
invested
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354

Charities and
groups benefited
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20

Net Zero Asset Plan
projects completed

Latest sustainability reports

Latest news and insights

Hear the latest about our business, including milestone announcements, news from our destinations and insights from our team.