Retailers across Hammerson’s shopping centre and retail parks portfolio have been recognised at its annual We Love Retail award ceremony which celebrates the best in customer service.
Over 170 million shoppers visit Hammerson schemes in the UK each year and all the nominees underwent a gruelling mystery shop process to test the customer service within each store. The winners were decided based on a combined score from the mystery shop and the stores’ sales performance.
The award ceremony took place at the Marriott Hotel, London, and was hosted by musician and presenter Myleene Klass. Over 200 people attended, including staff from the nominated stores, and their Head Office retail colleagues, the Hammerson retail team and its shopping centre teams.
The evening saw 18 winners recognised for exceptional customer service with YO! Sushi taking the prestigious Customer Service Champion of the Year award.
John Lewis at WestQuay won the award for best Department Store, Next at Cyfarthfa Retail Park won best Out of Town Retailer and Reiss at The Oracle won the mixed fashion category.
This year also saw the introduction of the Best Newcomer award, for any store opened within the last 12 months across Hammerson’s portfolio, which was won by Kiehl’s at Brent Cross.
David Atkins, Hammerson CEO, said: “This event is a fantastic way to show our appreciation to our retailer teams across the country for their continued passion in delivering the highest level of customer service. In the age of online retail, providing consumers with exceptional and friendly service ensures that the physical experience continues to play a key role.”
The event was sponsored by a number of organisations that work closely with Hammerson including 383 Project, Axon, Eversheds, Frank PR, FSP, Herbert Smith, Isobel, James Glancy Design, Javelin and Transform UK alongside charity partner The Retail Trust.
The 2014 We Love Retail winners are:
Customer Service Champion: YO! Sushi, Highcross
Restaurants: YO! Sushi, Highcross
Café’s & Takeaways: Tortilla, WestQuay
Children’s Fashion & Toys: The Disney Store, Highcross
Fashion Accessories: Radley, Bullring
Footwear: Jones Bootmaker, Union Square
Gifts and Cards: Swarovski, WestQuay
Health and Beauty: Lush, The Oracle
Home and Technology: EE, WestQuay
Jewellery: Pravins, WestQuay
Ladieswear: Phase Eight, The Oracle
Menswear: Van Mildert, Silverburn
Mixed Fashions: Reiss, The Oracle
Sports/Outdoor: The North Face, Highcross
Department Store: John Lewis, WestQuay
Sustainability: John Lewis, Brent Cross & Fuel Juice Bars, Bullring
Best Newcomer: Kiehl’s, Brent Cross
Out of Town Retailer: Next, Cyfarthfa Retail Park
Hammerson owns the following shopping centres in the UK:
Brent Cross, North London; Bullring, Birmingham; Cabot Circus, Bristol; Centrale, Croydon; Highcross, Leicester; Silverburn, Glasgow; The Oracle, Reading; Union Square, Aberdeen; Victoria Quarter, Leeds; WestQuay, Southampton.
Hammerson is also the leading direct owner of UK Retail Parks with 24 sites across the country