Director of Strategy & Business Transformation
Sophie Ross joined Hammerson in 2013 as Group Head of Multichannel, to enhance customer experience and engagement across the portfolio. She was appointed Director of Strategy & Business Transformation in 2018, working across the Group to align tactical activities with strategic objectives, and improve business efficiency. In 2019, her remit was expanded to include IT.
Prior to joining Hammerson, Sophie completed an MBA at The Wharton School in Philadelphia, before joining Home Depot’s leadership programme, where she was involved in opening the company’s Manhattan stores. On her return to the UK, she joined Home Retail Group, where she held various strategy, trading and multichannel roles.