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Product Experience Framework

Uniquely differentiated by our Product Experience Framework…

Our Product Experience Framework is embedded across everything we do, providing a unique point of differentiation and sustainability

Our Framework

Iconic Destinations

We create outstanding, architecturally significant destinations where brands want flagship stores and shoppers want to spendtime – all connected by seamless and experience enhancing technology and convenient transportation links.

Customer First

The success of our retail destinations relies on first class customer service and exceptional reasons for shoppers to visit. A refreshing line-up of brands and world-class entertainment encourages our shoppers to spend time at our venues.

Experience Led

Shopping remains an experience led activity and its popularity in our physical destinations continues, demonstrated by our annual footfall growth, with customers looking for exciting ways to spend their ever precious free time.

Retail Specialisation

Retail is at the heart of what we do. We build strong relationships with our retailers and support them in their multichannel journey – through providing flexible space for retailers’ changing needs and considering future retail challenges.

Stakeholder Value

Working with Hammerson