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Product Experience Framework

We are differentiated by our embedded Product Experience Framework, which is designed to deliver a consistently great experience for shoppers and retailers across our portfolio.

Our Product Experience Framework is embedded across everything we do, providing a unique point of differentiation. We constantly challenge ourselves to apply best practice in retail design and digital solutions, customer engagement and sustainability.


We create outstanding architecture to enhance locations. We place our centres at the heart of local communities, connected by seamless technology and transportation links


We deliver the optimal retail mix, consistently refreshed and showcasing new concepts


We make shopping simple and stress-free, with enhances customer facilities and services such as click & collect, encouraging regular shopper visits


Our outstanding customer service and leading digital infrastructure drive engagement and loyalty, and encourage shoppers to spend longer at our destinations


We constantly evaluate and refresh our food and leisure offers, and provide a local and national calendar of events to surprise and delight our customers, and keep them coming back


We create destinations that deliver positive impacts economically, socially, and environmentally