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Coronavirus (COVID-19)

The health and wellbeing of our colleagues, customers, and partners is our priority, and we have a range of additional safety measures across the portfolio.

As a responsible business, we have put in place a series of measures aimed at minimising the impact of the Coronavirus outbreak on our colleagues, customers, partners and business operations, and preventing, as far as possible, the spread of the virus.

This includes a dedicated working group, which reports regularly to the Executive Committee on coordinating our response across our portfolio and how we are caring for our colleagues.

We are being led by the latest guidance, advice, and best practice from the Governments and relevant authorities in the regions in which we operate, and are updating our position and policies as soon as any changes occur.

  • In England our destinations are open for all retail, dining and leisure.
  • In Scotland, Union Square, Aberdeen, is open for all retail, dining and leisure. Silverburn, Glasgow, remains under Level 3 restrictions meaning whilst all retail and outside dining is open, leisure is currently closed with indoor dining required to close at 8pm.
  • In France non-food retail including cinemas, and outdoor bar and restaurant terraces are now open. Indoor bars and restaurants, and gyms are currently set to re-open 9 June.
  • In Ireland our destinations are open for all retail and restaurants are open for takeaway, in line with the Irish government’s roadmap. Cinemas can re-open, and restaurants and bars can resume outdoor service from 7 June.
  • In line with the latest guidance from the respective national Governments, all outlets across our premium outlet portfolio are open (Ingolstadt Village, Munich by appointment only).

The health and wellbeing of our colleagues, customers, and partners is our priority, and we have a range of additional safety measures across the portfolio.

While the specifics will vary depending on the guidelines in each market, these measures include:

  • Clear signage throughout our destinations reminding consumers of the need to follow social distancing guidance, and to avoid shopping in large groups
  • Introduction of one-way systems where required
  • Installation of hand sanitiser stations
  • Enhanced cleaning procedures, and updated processes to ensure cleaning teams are clearly visible to provide reassurance
  • Live footfall monitoring to ensure destinations do not exceed revised capacity limits, and the introduction of queuing systems at entrances where required

At our flagship destinations we are currently operating on a split team basis to manage risk. This means that colleagues are divided into two teams, with only one team at the centre at any one time.

We have completed a COVID-19 risk assessment for each of our locations to ensure we have the necessary measures in place to facilitate a safe working environment.

We are aware that many industries have been hit hard by the pandemic, the third sector being one of them. In 2020 we announced our Giving Back project which will see each of our nine UK flagships donate £20,000 split between up to 10 worthy local causes heavily impacted by the pandemic.

Our priority is, and will remain, the health and well-being of our colleagues, customers, and partners, whilst protecting the long-term value of the Company.